stephanie-whimsicaldesigns.com is committed to supplying you with outstanding goods. Listed here you will find our refund policies, which are unique depending upon the type of product you purchase. We guarantee the products we sell and guarantee that they are brand-new, authentic, and in original wrapping.
Standard products included a 30-day, money-back guarantee, accordinged to the delivery date as supplied to us by UPS or FedEx. To receive a full refund, please get in touch with our customer support team. They will supply you with shipping guidelines and a return authorization (RA) number. For items that were delivered in excess of the 30 days, we will refund the full amount less a ten percent (10%) restocking fee. After 90 days, your order is considered final and refunds will not be given. The statement that was sent to you via e-mail immediately following your order confirmation will indicate the product( s) that are considered “standard”.
Custom goods include a 5-day, money-back guarantee, based upon the delivery date as provided to us by UPS or FedEx. To get a full refund, please contact our customer support team. They will offer you with shipping instructions and a return authorization (RA) number. After 5 days, your order is considered final and refunds will not be given because of the customization of your order. The invoice that was sent to you via e-mail instantly following your order confirmation will show the product( s) that are considered “custom”.
For orders that contain both standard items and custom goods, the aforementioned policies will apply to their respective products. The billing that was delivered to you via e-mail immediately following your order confirmation will show the product( s) that are considered “standard” and “custom”.
We encourage all customers to get in touch with us if there is an issue with the goods received. Credit and debit cards are not charged until your order has been shipped. All purchases will appear on your bank card statements as “stephanie-whimsicaldesigns.com”. If a refund has been issued, please allow at least 10 business days for your issuing bank to post the refund back to your account. Issuing banks have different time frames for posting refunds to your account; consequently you may not see the funds published to your account although that we have handled the refund. For your benefit, confirmations of all refunds will be sent to you via e-mail instantly after they are processed.